Words of Wisdom, stolen from an Email Thread

Chris: Bugs are like children. They know that, for best effect, they
should wait until you're in public to start flipping out.

Jordan: I use a tech. diff as an opportunity talk about our top notch monitoring... "So, y.com is the beta site and this does happen from time to time, but what you don't see is all the stuff going on behind the scenes right now. We use a fantastic system called Nagios and this exception is automatically getting captured and placed into our sustaining engineering queue where someone is going to prioritize it to get fixed... blah blah blah..."

Chris: Smooth! Turn it into a demo of something else entirely. That's like a weapons manufacturer turning a live demo into an impromptu bonesetting tutorial.